We want you to feel confident every time you shop with SMY Digital. If something isn’t quite right, we’re here to help.
📦 Return Eligibility
We accept returns on all unused items within 30 days of delivery. To qualify for a return:
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The item must be in the same condition as received (unused, no new damage, tags attached)
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The original packaging and any accessories (dust bags, straps, lock & key) must be included
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Items marked as final sale are not eligible for return
🔁 Exchange Policy
We do not offer direct exchanges. If you'd like a different item, simply return the product and place a new order separately.
💸 How to Start a Return
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Email us at support@smydigital.com with your order number and reason for return
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Our team will review and send you return instructions within 24–48 hours
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Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days
🚚 Shipping Costs & Refunds
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If the return is due to a damaged, incorrect, or defective item, we cover all return costs
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If returning for personal reasons (e.g., changed mind), shipping charges are non-refundable
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Expedited shipping fees are not refunded
❓ Questions?
Need help or have a concern about your order? Reach out — we're happy to assist.
📧 Email: support@smydigital.com
📞 Phone: +1 307 310 5663
