Contact Us

Have a question about a product, your order, or anything else? We’re here to help.

Whether you're shopping for your next luxury find or need assistance with a recent purchase, our support team is just a message away.

📧 Email Support

For all general inquiries or support requests, email us at:
support@smydigital.com
We aim to respond within 24 hours, Monday to Friday.

📞 Phone Support

Prefer to speak with us? Give us a call:
+1 307 310 5663
Available: Monday–Friday, 10 AM – 6 PM (EST)

💬 Live Chat

Use the chat icon on the bottom right of your screen to connect with a representative in real time. If we’re offline, just leave a message and we’ll get back to you as soon as possible.

📦 Returns & Order Issues

If you're contacting us about an existing order or return, please include your order number in the message to help us assist you faster.

📍 Our Office Address

SMY Digital
First Floor, Unit 8
210 Ilford Lane
Ilford, London, IG1 2LW
United Kingdom

Thank you for choosing SMY Digital — where pre-loved luxury meets trust, style, and simplicity.