FAQs
Have a question? You're not alone. Here are some of the most common questions we get from customers — and honest answers from our team.
1. Are your bags authentic?
Yes — every single bag we sell is 100% authentic. Each item goes through a detailed inspection by experts before it’s listed. We do not sell replicas, fakes, or unauthorized products.
2. What condition are the bags in?
All our items are pre-loved but in excellent or very good condition unless otherwise noted. We carefully describe and photograph each bag so you know exactly what to expect.
3. Do you offer international shipping?
Yes, we ship worldwide. Orders are fully tracked and insured. See our Shipping Policy for delivery timeframes and more details.
4. How long will it take to get my order?
Once shipped, most orders arrive within:
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5–7 business days in the US & Canada
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6–8 business days for international orders
Processing time: 24–48 hours
5. Can I return an item if I change my mind?
Absolutely. You have 30 days from delivery to return an unused item for a refund. Please read our Returns Policy for full instructions.
6. What if I receive a damaged or incorrect item?
We’ll make it right. If something isn’t as expected, email us at support@smydigital.com and we’ll resolve the issue as quickly as possible.
7. Is my payment secure?
Yes, we use secure checkout methods and your information is protected by industry-standard encryption protocols.
8. Can I speak with someone before ordering?
Of course! You can email us at support@smydigital.com or call us at +1 307 310 5663. Our support team is happy to help you make the right choice.
Still have questions?
If your question wasn’t answered above, don’t hesitate to reach out.
We’re always happy to help.
📧 Email: support@smydigital.com
📞 Phone: +1 307 310 5663