Detailed Features
At SMY Digital, we know that trust is everything — especially when it comes to pre-loved luxury. That’s why every item you see on our site goes through a detailed, hands-on inspection before it ever reaches our shelves.
We don’t deal in replicas or imitation goods. Each product is carefully reviewed by experienced professionals with deep knowledge of materials, stitching, hardware, serial codes, and branding — the small but important details that define authenticity in high-end fashion.
Whether you're shopping for a Louis Vuitton Neverfull or a classic Chanel flap bag, you can shop with full confidence knowing that your purchase has been thoroughly checked by real experts.
Our Process
Every item we receive is inspected from the inside out. We look at:
-
Material quality and craftsmanship
-
Stamping, embossing, and interior labeling
-
Serial numbers, date codes, and brand-specific hallmarks
-
Stitching patterns, hardware feel, and logo placement
-
Packaging and accessories (where available)
Only after passing this full review is an item listed for sale.
What Happens If There’s Ever a Concern?
Your satisfaction — and your peace of mind — means everything to us. If you believe an item you purchased is not authentic, we’ll work with you directly to resolve it.
Here’s how it works:
-
Contact a respected third-party authentication service for review
-
Send us their written report
-
If the item is confirmed as inauthentic, we’ll issue a full refund — including shipping — and cover the return
We want every customer to feel completely secure shopping with us. That’s why we stand behind every product and every order.
Questions?
Our team is here to help with any concerns before or after your purchase.
📧 Email: support@smydigital.com
📞 Phone: +1 307 310 5663
💬 Live Chat: Use the message icon at the bottom of the page
SMY Digital is committed to making the world of pre-owned luxury safer, more transparent, and more accessible. When you shop with us, you're not just getting a great deal — you're buying real luxury you can believe in.
We want you to feel confident every time you shop with SMY Digital. If something isn’t quite right, we’re here to help.
📦 Return Eligibility
We accept returns on all unused items within 30 days of delivery. To qualify for a return:
-
The item must be in the same condition as received (unused, no new damage, tags attached)
-
The original packaging and any accessories (dust bags, straps, lock & key) must be included
-
Items marked as final sale are not eligible for return
🔁 Exchange Policy
We do not offer direct exchanges. If you'd like a different item, simply return the product and place a new order separately.
💸 How to Start a Return
-
Email us at support@smydigital.com with your order number and reason for return
-
Our team will review and send you return instructions within 24–48 hours
-
Once we receive and inspect your return, your refund will be processed to your original payment method within 5–7 business days
🚚 Shipping Costs & Refunds
-
If the return is due to a damaged, incorrect, or defective item, we cover all return costs
-
If returning for personal reasons (e.g., changed mind), shipping charges are non-refundable
-
Expedited shipping fees are not refunded
❓ Questions?
Need help or have a concern about your order? Reach out — we're happy to assist.
📧 Email: support@smydigital.com
📞 Phone: +1 307 310 5663
